LB Moving Group

The operators of carriers (State to State and Direct Van Lines, both out of New York) that have been used by LBMG were recently indicted in federal court in NY. I am investigating whether there is more than a mere superficial business relationship between Drayton/LB and the Nadels (owners/operators of the carriers under indictment).

Someone also mentioned a bankruptcy filing of LB. I can find no indication that LB has filed bankruptcy. If LB is making representation to avoid paying a claim, and you believe that the scheme of the carriers extends to Florida, you should contact the US Attorney's office handling the prosecution of the carriers (Eastern District of NY, Case No. 1:19-cr-00943-ENV) as well as the Florida and Colorado Attorneys' General offices.

Move size: 1 Bedroom Home Service cost: $10000

I will give Liberty bell moving group company 10 stars if there is option for that. This is the most ethical, respectful and a company full of friendly personnel I have ever worked with. Though the amount I paid was a little bit high, but it was all fun. I’m surprised to have such experience, because most times, moving is just headache. Or should I call it a game of luck. Whichever way, I really enjoyed the way the worked for me and the way we related to each other. If I will move any time soon, I will still use them. I recommend them to persons that enjoys friendly atmosphere.

Move size: Office Move Service cost: $6023

Liberty Bell failed in every aspect of my move except for collecting money from me:  Below are a list of my complaints:
1.  Initial estimate was 49.3% of my final move cost. and only increased slightly in their last QA when I advised they were way under.  Result was that my move cost almost double the initial estimate.
2.  I asked numerous times for a quote on full value insurance and was ignored via both email and phone..
3.  My move was "QA'd" 1 day prior to pickup and I was asked to pay another large sum to secure a second truck which I told them from the second I signed with them would be needed.
4. Pickup occurred a day late because of a Liberty Bell paperwork issue in not providing the paperwork to the moving company.  I was promised a $250 refund in August for their error and have yet to receive it.  This contributed to the damage as the mover had to rush loading due to the delay.
5. The mover damaged 100 of my items and Liberty Bell was little to no help resolving the issue with them other then lending a sympathetic ear.
6.  The phone numbers for the moving company that performed my move are now disconnected and my damage claim is unresolved.

Liberty Bell Moving Group may only be a broker, but they gave me no choice on the moving company they chose and the mover they chose was by no means professional.   Watch out for the terms of their contract as they are only favorable to Liberty Bell and not the consumer.  Have a lawyer review them for you before you sign or go with a full service moving company.  On a side note, the Federal Motor Carrier Safety Administration (fmcsa.dot.gov/protect-yo…) gives a list of red flags to watch out for with moving fraud.  The first 2 flags listed failed for my move:-
- The mover doesn't offer or agree to an on­site inspection of your household goods and gives an estimate over the telephone or online -- sight unseen. These estimates often sound too good to be true.
- The moving company demands cash or a large deposit before the move,

In addition, I was contacted by Kevin on Wednesday 11/8 (one of Liberty Bell's managers) as a result of negative ratings I posted and my credit card company calling them to dispute the transactions. I was offered a sum of money for my troubles with the condition that I remove all negative ratings from all sites that I have posted them on and I sign a legal agreement to that effect,  Definitely an interesting way to manage ratings..   In addition, he promised to follow up with me on 11/9 between 9 and 11 am on my counter offer on the resolution amount after reviewing this with the owner.  A week later, I am still waiting for the phone call even though I've left multiple messages following up with them.   This is the exact pattern of customer service I experienced throughout my interactions with Liberty Bell.  Every time I was promised something, there was no follow up by the company's staff and I only received follow up after I initiated and by chance caught someone on the phone.  If you decide to use this company, only pay with a credit card you can dispute transactions and full understand the timeline you have to submit a dispute,.

Move size: 4 Bedroom Home Service cost: $20000

I wouldn't even give a star if I had the option. This is the most unethical, rude, disrespectful and fraudulent company I have every encountered. Long story short, I dealt with Jeff Brannan. Seems like a great guy, willing to help, until you need to sign up and need to cancel. I had a very tentative move so I needed to find a company that would allow me to cancel. I read their cancel policy and it reads as "Written notice must be provided and received no later than 72 hours..you will receive a full refund less 10%..If you cancel within 7 days of your move date you will not receive a refund." It doesn't state the refund amount after 72 hours but before 7 days so I read that to be that up to 7 days you get a refund less 10%. BUT, to clarify, prior to signing ANYTHING I emailed Jeff and SPECIFICALLY asked, "If I cancel AFTER the 72 hour cxl window do I get a FULL refund less the 10%, he responded, in writing, YES, there is a 10% cancellation fee. That is the ONLY reason I signed the contract. So I tried to cxl and Jeff called and said "you know you aren't getting any money back" proceeded to simply recite the contract and said I told you 7 days. Kevin, the Customer Service Manager?? call and was exceptionally rude and literally laughed at me and said you are not getting any money back. You are bound by the contract. I told him about the email, sent him the email and he called back and said Jeff never told me I would get a refund, he simply restated the contract?? They tell everyone they are an A+ withe the BBB but that is an address out of Denver when all their business is done out of Florida and that rating is an F. They lie and state that the only reason they have an F is because the BBB is trying to extort them for $700 to get an A. I said I will be filing a complaint against them and a review and Kevin responded Good, I look forward to reading it.

Move size: 3 Bedroom Home Service cost: $6023

Please read this entire review and know that these are the facts of my experience. I tried to eliminate any drama or exaggeration. If you do not want to read the whole review, the summary is that no one should ever hire this company. They are unorganized, have terrible customer service and do not care at all about the customer, except for getting their money. If I could give them minus 5 stars, I would.

Liberty Bell Moving Group was difficult to deal with from the beginning. Leahh was my original salesperson. She was personable. I signed up. I thought it was weird that it was cash/bank transfer only for the deposit, but I moved forward anyway. Leahh started not answering emails. Finally, I called the company only to find out she had left. No email to her clients giving them a new point person. Then I spoke to Shannon, who did not answer any of my emails. I called again. Then I got Jessica, who was my scheduling person. My move was supposed to happen on Sunday or Monday. I called on Thursday to find out the details of my move. It took until Saturday night at 4:10pm for Bill to finally actually confirm that my move was happening at 5pm that day, Saturday night. Again, I thought that was unusual, but the faster the better.

5pm- no movers
5:30pm- no movers, I call Jessica. She answered and said she would call the driver and have him call me.
6pm- no call, no movers, I call Jessica again. From this point on, no one answered my calls.
6:30pm- no movers, I call again, no answer, no response
7pm- no movers, I call again, no answer, no response
7:30pm- no movers, I call again, no answer, no response
8:00pm- no movers, I call again, no answer, no response.
I leave a message saying that this is the worst customer service I have ever experienced and that I want my deposit back and will find other movers.
8:05pm- I go to the street to remove the signs blocking off the parking spaces in front of my city house and a moving truck is pulling up.

The movers get out. I say "You are three hours late." Their response, "Oh, yeah. Traffic. Delays." Just nonsensical [EDIT]. No apology.

I ask for ID. The driver gives me a hard time asking why do I need to see his ID. I say sarcastically that he is taking all my belongings and I would like to at least know his name. He shows me his license. They do not have uniforms. They do not have ID that says Liberty Bell Moving Group or any other moving group.

They load up my stuff.

At the end of loading, at 1am with a 2.5 hour drive ahead of us, the driver tells me that I have taken up twice as much square footage as the estimate says and that I owe them an extra $1000 dollars in cash or money order. I say that I specifically asked repeatedly if the truck would be weighed and was told every time that yes it would be. I said that we would wait for the final weight before I pay him any more than the estimate.

He say he is giving me a deal, dramatically crossing off this charge and that charge and that he graciously won't even charge me the "stairs fee". I say I have a 2 story house and that I read my contract and know that 1 flight of stairs is included in the price. I also say that I do not take and extra $1000 to be a "deal". When I read the contract, one of the crossed off fees was for "piano moving". I do not have a piano.

I ask what time I can expect them in the morning. The driver says "10:30am, we need to sleep."

We part ways and I drive to my new home. I arrive at 3:30am.

Sunday morning:
10:30am- no movers, no call from the movers, I know better than to call the office
11am- no movers, no call from the movers
11:30am- no movers, no call from the movers
12:00pm- no movers, no call from the movers
12:30pm- no movers, no call from the movers
1pm- They arrive 2.5 hours late.

They unload my stuff. I help, as this ordeal cannot be over quick enough for me.

My dressers and wood furniture is loaded without blankets, without wrapping, without any buffers. My one bedroom dresser is lying on the truck floor with the right finished side down, with no padding. My other bedroom dresser is stacked on top of the other one, finished sides rubbing against each other without any padding. There was almost no padding used at all. At the end of unloading, there were maybe 3 blankets on the ground. Upon inspection, almost every furniture piece had at least 1 serious gouge in it. Not just litte scratches, deep gouges down to the bare wood.

When we got to the end of my furniture, there was another load on the truck. Every. Single. Piece. of that load was bubble wrapped securely. I didn't even bother to ask why such care was taken with the other people's belongings and not mine, nor did I report the damaged furniture. I realized at this point that there would be no help from customer service nor responsibility for the damage.

At the end of the unload, the driver again tries to get me to pay him cash for the estimate plus $1000. I again refuse. He says he will refund my cash if I am underweight after going to the weigh station. I say I will pay them the estimate and if I am over weight, they can bill me. The weigh station is far away. The driver puts me on the phone with his "dispatcher". I tell him the same. He oks it.

The driver texts me the next day with the truck weight. (Estimate 3343 lbs, actual 3040 lbs) I am 300 pounds under weight. Technically, he owes me $100. I say forget it. No apology for almost charging me an extra $1000. No nothing. And I actually have no way of knowing that the other people's stuff was still on the truck. It could have been completely empty and they could have owed me even more.

I never received any calls from the company from the time Jessica said she would give the movers my number at 5:30pm Saturday night. I was tremendously relieved when this ordeal was over. Stay as far away from this company as possible.

Move size: 1 Bedroom Home Service cost: $1800

8/13/2018
Do not use LB Moving Group, AKA Liberty Bell Moving Group. They are the most unprofessional company we have ever worked with, our relocation from CA to SC has been a complete nightmare. We only found out on the day of our relocation that they are brokers & when things go wrong with the company that they have assigned to move you they take no responsibility. I should have done more research, I have subsequently found out that they have an F rating with the BBB and that they are not accredited with them either. In addition, they have received 64 complaints against them in the past 12months. This is not our first relocation, we have moved internationally & state to state so we are familiar with the process. They under quote, when I questioned why their pricing was lower than 5 other quotes I received, I was told that they utilize DOT software & that their quoting was more accurate, I have subsequently found out that all moving companies use the same software. I even gave Crystal Zaccagnini the weigh & CF from the other companies & she told me that we were receiving a 65.88% discount because they had an empty truck that they needed to fill from CA to SC. I then asked her to include an additional 1000lbs. Do not be fooled by their special discounts, they under quote to lure you in & then on the day you must find the extra cash, by then your furniture is loaded & you have no choice.To date we have not received a final invoice or a response to the multiple e-mails we have sent Sam Galluzzi with our questions. We were quoted 1 month of free storage and thereafter $500pm, we have now been told it's $1700 pm & our furniture is sitting in NY. On the day of the move 2 guys from State to State Moving NY who were unprepared for our move arrived late in 2 small budget trucks, we were told by Crystal our goods would be transported in a 18-wheeler. I phoned LB & spoke to Neal Jones, expressing our concerns he assured me not to worry. The packing & loading was supposed to take place 6/26 AND 6/27 & we were supposed to leave CA for SC at 7am on 06/28 to make the drive where my husband was starting his new job on 7/2. By 8:30pm on the night of 6/27 they were nowhere near finished, the driver said they had asked for help and that they would be back at 6am to finish off & we would still make our 1st nights hotel accommodation. Again, we called LB, spoke to Shannon & expressed concern, she assured us not to worry & she would call us back, she never did. The driver never arrived as promised, we were on the phone to Shannon for 4 1/2 hrs trying to track down the driver, more concerning was that they were unable to get hold of the moving comp. they had assigned! They finally arrived at 12:30pm (6hrs late) with 4 unexperienced HS students, when I asked Charles why they were late, & why did he not respond to our calls he became confrontational & told me he didn't care. We subsequently found out that he told his boss that he had been packing until 12:30am. They finally finished packing & loading at 9:43PM,we were then handed a piece of paper & told that we had to pay an additional $5738 This was in addition to the $3240.99 deposit & $2975 money order payment we had, the move was going to cost us more than double the quoted amount of $9190. At this point we were a day late, we had lost our hotel booking, & had nowhere to sleep. My husband landed up starting his job later and lost pay because of it. We have been trying to get our furniture delivered for 3 weeks to SC, from State to State NY. Every week we get told by Joe they can't confirm a delivery date because they are too busy, with other deliveries, so we wait, they don't put anything in writing, so it is hard to plan . We are paying for an apartment & a storage unit we can't use, my daughter starts school on 8/20. Sam Galluzzi at LB tells me today 8/13 that our furniture will be delivered on Thur or Fri, this week, when I ask if this is definite I am told "no promises, everything is strictly estimates" BEWARE, there is no such thing as a good deal, do not use this company!

Move size: 3 Bedroom Home Service cost: $9190

0 star rating

Do not use LB Moving Group, AKA Liberty Bell Moving Group, they are a moving broker and assign a moving company on your behalf, in our case STATE TO STATE MOVERS NY.
They quoted $9190 for our move, final amount was $17 426.01. They offered a $2000 CR for the inconvenience, pain & suffering we received, on condition that we sign an agreement not to make any negative or disparaging statements against LB MOVING GROUP LLC, we opted NOT to accept the Credit as we feel that it is important that the public is made aware of their poor business practices. This company is NOT in the moving business, if they were they would have an insight into the fact that moving is very stressful, instead, they add to the stress by lying, being dishonest and over promising and under delivering. We finally received our furniture, lots of broken, damaged and missing pieces, and furniture that does not even belong to us!

PLEASE DO NOT BELIEVE THESE POSITIVE REVIEWS. THIS COMPANY AND THEIR ASSOCIATIONS ARE IN THE BUSINESS OF SCAMMING.
PLEASE REFER TO THEIR REVIEWS ON THE BETTER BUSINESS BUREAU WHICH THEY ARE NOT ACCREDITED TO AND HAVE A F RATING

https://www.bbb.org/us/fl/ormond-beach/profile/moving-brokers/lb-moving-group-llc-0733-90407938/customer-reviews

ALSO REFER TO THE REVIEWS FOR STATE TO STATE NY, THE MOVING COMPANY THAT LB MOVING GROUP HIRES ON YOUR BEHALF – THEY ALSO HAVE A F RATING ON THE BETTER BUSINESS BUREAU

https://www.bbb.org/us/ny/fresh-meadows/profile/moving-companies/state-to-state-moving-ny-0121-173902.

Move size: 3 Bedroom Home Service cost: $17426

This was the worst service I've ever experienced in my life. They simply did not care that my goods were not being handled properly and company they brokered to were high, caught red handed smoking weed in their truck, and held my goods hostage until I paid them in cash for extra time and re-delivery fees.

The 10 mile move took 2 days, because the workers were incredibly slow. My boyfriend and I moved no less than 1/4 of the loads ourselves to try and speed up the process. We had packed almost everything ourselves, even had the mattresses were pre-wrapped and ready to go. Nothing was re-assembled upon delivery or inventoried.

We then caught them smoking weed in the truck. Because it took them so long they had to finish the next day and I was charged a re-delivery fee- When I tried to dispute the next morning, the driver drove away and would not let me discuss with his manager. The manager would not call me back, and the broker, Liberty Bell said that there is nothing they can do. In order to get my goods back, they forced us to pay in cash, up front, before they would unload our goods 2 days later. We had extensive damage and neither NW Relocation or Liberty Bell Moving had any remorse or felt any accountability for the fact that we had unfit workers. Instead, it was my fault for rebuking the re-delivery fee and because I was "untrustworthy" I had to pay cash for the additional fees or I would not be able to get my goods back.

Kevin in customer service told me his relationship with the companies he brokers with is more important than the service they provide so he cannot come down on them- he has to maintain a good relationship. Literally had no concern for the service I was provided.

Move size: 2 Bedroom Home Service cost: $2700

As I recently moved from Massachusetts to Florida, Liberty Bell Moving Group contacted me for a quote. From the very start they stood out with their amazing customer service. I was provided an extremely reasonable quote so my husband and I decided to pull the trigger and hire. Pickup went surprisingly smooth. Their customer service facilitated my whole move and everything went very well. There was, however, an initial problem at pickup due to recently bought items that were considered to be extra and not included in the original quote. We contacted Liberty Bell immediately and spoke to their customer service manager Kevin Brown. He was able to help us tremendously with a discounted price for our newly purchased items. I will say that both my husband and I are hundred percent satisfied. We will definitely refer Liberty Bell Moving Group to our friends and family who may be moving in the future.

Move size: 4+ Bedroom Home Service cost: $4500

They will quote you a price, and everything seems great. then later when they call to go over your items they will claim you didn’t tell them about some of the items and they’ll try to raise the price. This was the first argument; if their person didn’t write down all my items, how is that my fault. Now they want to add another 1000 to the cost. Second argument- how many boxes do you have. Well, my move is a month away, I don’t know yet. They don’t tell you up front that their idea of a “large” box is 18” x 18”. And everything has to be in boxes. Everything. When I balked at their tactics, I was told my move was cancelled because I obviously didn’t know anything about moving -but then they refused to refund my deposit. I’m currently working through my credit card company to get the deposit back. They are crooks; they don’t have a “moving company” at all; they misrepresented themselves and I believe took advantage of me as a single senior female. Yes, they ask questions about how many people are in the home that’s moving, etc, in order to gain your trust. DONT USE THIS COMPANY- you will regret it! I sure do!

Move size: 2 Bedroom Home Service cost: $2500

Learn from the mistakes of all the people who have been scammed and do not use them! I signed a binding estimate with them to ship household goods from OH to CA for $4000, with a fixed $170 monthly price for interim storage. 2months later, they called stating that our monthly storage price would be $370 due to a higher volume of goods (+400cf) - despite this being against the 49 CFR 375.401 code which stipulates that a binding estimate fixes the total price. Along with their shipping agent G&M Moving Group, they stated that they issued a revised estimate with a higher weight or volume, but were never able/willing to send this to me.
To this day, I have still never seen this revised estimate. As I investigated and quickly discovered their history of fraudulence, my waning trust in them dropped to zero so I asked them to ship my goods immediately, which took a week just to get them to agree to do. 3 weeks later, my household goods arrived with 75% of furniture and artwork damaged. And my final bill for shipping was $1400 higher than the original estimate as well - purportedly because of the higher weight or volume than originally estimated, but I will never know as I still have never seen this revision. Upon final delivery, my goods measured 700 cf (vs. 671cf in the original estimate). But what choice did I have but to pay or have them keep my goods? And they accept only cash or USPS money order at delivery (another red flag of fraud) - they would not even accept the US Bank cashier's checks which I paid for, and forced me to run to the post office in.

Move size: 3 Bedroom Home Service cost: $5400

If you could leave less than 1 star I would. Movers beware! THIS IS A BROKERAGE. Tim will tell you he has his own drivers THIS IS A LIE. They will give you a quote. THIS IS ALSO A LIE. When they farm your business out to someone who moves your belongings 6 hours in the wrong direction, orders to be paid double your contract IN CASH and will neither deliver your things nor disclose their location you will get Kevin. Kevin will tell you he is the manager and will get everything fixed. THIS IS A LIE. Once they take your deposit they will not even return your calls. You are literally better off renting a uhaul. I still do not have my property, I am out $2200 and can not get a resolution.

Move size: 2 Bedroom Home Service cost: $2200

Liberty Bell Moving Group was professional, courteous, and accommodating. They provided me with an ample amount of time to prepare for their arrival. The 3 gentleman that carried my belongings were straightforward and easy to work with. They weren't invasive or impatient. They carried my furniture and boxes properly so that nothing was broken or damaged. I even received a follow-up call from the manager afterward to confirm if I needed anything else. Everything went according to plan from start to finish, which is a rarity in this day and age. I would recommend Liberty Bell Moving Group with confidence!

Move size: 3 Bedroom Home Service cost: $1500

I don't like writing super long reviews, but I thought this company deserved a shout out because its a tough and stressful industry. I have moved many times, I have done it many ways and had good and bad experiences.

This move went according to plan, with the usual little hiccups of moving. My stuff was delivered on time, 1000+ miles and the movers were nice. I offered them coffee and snacks and they worked very hard and were appreciative and answered my questions. Common courtesy goes a long way and if you are planning on moving the biggest thing i've learned is to be nice to the movers.

My items arrived on time, in a different truck then then shuttle they started on and everything was intact, except one plate in one box that I packed myself. Understandable. I can't complain at all and I am happy it went smoothly because sometimes these moves can be a nightmare.

I am thankful to Liberty Bell, and shannon in customer service for answering my questions about my delivery even when they were super busy.

I will call them for the next move and hopefully save the same amount of money I saved on this one.

Move size: 2 Bedroom Home Service cost: $3147

Found them via Thumbtack. Got a call from Dylan, I gave him an inventory of my home move over the phone, he quoted me $1400 - $1700, Two days later I get a call from Bill we go over same process and NOW the rate is doubled! $2,700.00 . I am a single 63 old woman who has no family to help me do this move myself I bit the bullet and stayed with the new increase. I don't have time to go into details but just stay from this company. They source out the work and don't care what happens after they get the deposit.
I have three messages with Chloe their Customer Service Rep and after 4-5 days have not heard back yet.

Movers showed up a day early. I was promised a 3-10 delivery date. Movers called at 6 pm on the 2nd day informing me they were 2 hours away from delivery destination and to meet them there with money. I'm still in Texas no way I can meet them a day early.

Now I have no idea where my furniture is and my money as gone to these a**holes!

STAY AWAY FROM LIBERTY BELL MOVERS.

Move size: 1 Bedroom Home Service cost: $2700

Don't use this Better Business Bureau F rated company. Do not sign their contract, (which doesn't protect their customers, or the price quoted, but only protects Liberty Bell from lawsuites).

We hired Liberty Bell on April 25 2017, to find a company to move our belongings, which included a pool table and a full-size grand piano on June 8th or 9th. We paid $2656.00 deposit of the $6276.00 estimate. At 5:45 pm the night before the move Nation Star Movers LLC, called us and told me that they needed to change the contract. Our contract was based on size, and they wanted to charge us by weight. I told him no, for over 20 minutes and that we had a contract and that we wanted they to honor that contract. He assured us that the price was the same weight or size, I told him that if it were true, that that would be fine.

The movers arrived and had much of our stuff in boxes and on their truck when they told us that the couldn't move the piano or the pool table. They didn't have the equipment or the know-how to move either. They called their boss and he told them to just leave them there. This wasn't an option, I had a piano dolly and my 16 year old son and I helped them move both. Because they didn't have a ramp on their truck and both were damaged.

When finished they charged us $4200 more than the price set in the bid, after five hours of negotiation them threatening to keep our stuff and me telling the to go ahead, we compromised at $2200 over the original estimate. They unloaded their truck leaving most of the things our things in the garage, including the piano and the pool table. As we unloaded our boxes, we found many things were broken and that they didn't use any bubble wrap and just a little wrapping paper. Also they dropped formal clothing in a large box and then piled our shoes on top of them. They drove their truck over and breaking the sidewalk and leaving no grass where they spun their tires.

We filed a claim with Nation Star who have not responded. Also they will not answer my calls and refused to sign a certified letter to them.

I know that my wife and I were scammed and cheated in our move, but I wasn't sure how involved Liberty Bell was. Were they victims of the scam as well that Nation Star Movers LLC, ran or if they had an active part in it. I figured that I would find out when I filed a complaint against them, and with the BBB (in this complaint I insisted that Liberty Bell refund the money that we gave them because they didn't do what they said they would do: send a company qualified to move our stuff including our piano and pool table). I felt that once they realized what kind of company they sent (Nation Star also has an F rating with the BBB) they would want to make it right with us. However Liberty Bell hasn't responded to the BBB although the BBB has tried repeatedly to contact them.

Maybe Liberty Bell will respond to this complaint. Again, you didn't do your job. You sent us movers who didn't have the skill or equipment to move our things. You failed. You must make it right and refund our deposit.

Move size: 4 Bedroom Home Service cost: $2656

If you value your furniture, personal items, bank account balance and most of all your sanity AVOID this company at all costs. The estimate was a joke, basically it was a starting point. During the packing and loading process there were several "added" charges, and always needed to be paid I cash.
After closing on our previous home we had to be out in 3 days. Liberty Bell contracted with Cheetah Movers and although the guys were very nice I'm sure they weren't trained. The truck wasn't big enough so they had to come back for a second load. Even then we were forced to leave behind some of our posessions.
The main reason Liberty Bell was selected was the free 60 day storage. I'm not sure what kind of storage unit was used but when we opened some of the boxes mold was evident as well as broken items. I packed everything except breakable but I would have been better off packing them myself. The boxes that were used were grocey store pickups and not very sturdy.
One table was smashed, some of the broken items were family heirlooms and/or pieces we have picked up on trips abroad. Those are vritually irreplaceable.
When our furniture was delivered it had rained and the ground was saturated. The driver wouldn't pull into the driveway stating he couldn't make the turn (even though our two sided 30x60 manufactured home was delivered in the same space) and he said he would get stuck. That was followed by a demand for another $750 before they would begin unloading from the street. In essence our possessions were being held for ransom.
When they finished unloading it was apparent that not everything had made the trip. The driver then admitted it didn't all fit in his truck and the balance would be delivered when another truck was traveling from Idaho to Texas. That has been over a month and the only information we get is that we "should" get out things "next week".
I try calling Liberty Bell and Cheetah Movers without success. I refuse to deal with Cheetah and try to work with Liberty Bell because they were who contracted with the actual movers. When I speak with someone I always get a name and since I have never gotten a call back with a status update I try and reach that person again. It seems that my contact is never available so I have to start over again.
In the meantime we are still waiting for the balance of our things to arrive. The 30 day window I had to submit a claim for the damage has passed because I was told to wait and submit it all at once.
And that is why I say stay clear of this company.

Move size: 3 Bedroom Home Service cost: $14500

They only get a star cause I can’t leave less than that. Customers beware of this fraudulent lying company. They paint a picture as a white gloved moving company that promises the world. This was my first And last experince with moving brokers. Now keep in mind they claim to be the movers until you find out that they only bid your job out. They sent out a moving company (angels movers) who was suppose to bring a semi with a 53 ft trailer, the movers showed up in Penske moving truck and told that we would be charged double what we were initially quoted. I attempted to get the issues resolved with the customer service depot, who by the way does not what customer service is. They sent another mover direct move) out who did not show up on the day he said he would be there. This mover insisted that he would get it done based on the list he had received. Once again, the mover showed up and said the same as the last mover. He would need 2 trucks and that he would charge me double. Now keep in mind we had to be in Austin Texas no later than the 1st of sept and we’re promised that our stuff would be there. This did not happen due to their incompetence and ability to deliver on what they promised and initially quoted us. We asked for a refund since they did not fulfill their contract so we could get our own uhaul. Chloe stated that she did fulfill our contract twice by sending out the 2 moving companies, and that she would not refund our money, and at most we would receive only half of the 800 dollar deposit we put down. We had to pull from other means to make up for this loss and guess what, all our stuff fit in the 26 ft uhaul we got and we had extra space. Do not do business with these so called movers and I hope people see this in time. Paying google for for their rating helps them look like an A+ company. Wish we had researched them prior to being swayed by them initially.

Oh and before I forget, don’t let them feed you the BS that they do it per weight and give you a rate of 33 cents. Both the movers they sent out said they do it by CF.

Move size: 3 Bedroom Home Service cost: $2700

These guys are amazing!! Super professional, efficient, friendly, accommodating, and all around nice people!! They took very short time to move me out of my 1 bedroom apartment and into my new place. The owner was very helpful throughout the whole process, from booking, to moving day, and following up the day after. This was my first ever move hiring movers, and I would say hands down this was money well spent, and I would definitely use Liberty Bell Moving Groupagain for my next move!

Move size: 3 Bedroom Home Service cost: $1900

Folks, Save your money, do it yourself. It will be cheaper, but more importantly, you won't have to deal with people who do not speak to each other, do not care what your needs are. They will tell you anything to get that deposit. After that its a rubbish shoot.

I decided to use them, instead of doing it myself. The only saving grace (IF THERE IS ONE AFTER BEING SCAMMED OUT OF 800 bucks) is that I did not end of giving them anymore money.

Thank Irma. Yes the hurricane. Could not get in to the area to meet them in the timeframe I had because of her.

Basically here is the story as short as I can make it. Dylan who is full of you know what, took my money, promised it would go exactly as needed. Before we left for our 2 week road trip supposed to end in Hinesville GA. to meet up with movers, I spoke to him about the potential weather. He assured me they were keeping their eye on it.

as the week went on we continued with a few more emails. When it finally decided that the area was evacuating, we could not get in on the date. The other issue was that the house my lives, were going to stay at was empty because of the evacuation so there was no where to stay.

After that I stopped getting responses from Dylan the scam artist. He was made aware that we could not get in, and with the forecast, and work coming we decided that we needed to head back Omaha, so we did not miss any work. All of this was made known, and I was lead to believe, UNDERSTOOD.

So during my drive home, I received calls from the actual moving company(apparently Liberty Bell is just a bunch of people sitting in an office) (This company wanted to make arrangements to meet, on a date by the way I did not give them). Dylan really earned that 800 bucks. We also heard from Bill and some puny little rude girl named Jessica. I am sure she's a dreamy little thing. I informed both of them of what I thought Dylan understood, and that he had taken care of.

Nope, they were both shocked. Great communication!

Bottom line here is that, Jessica in her commitment to excellence, told me that my deposit was good for a year. I said I would rather get my money back. because Ill probably be back down there within 6 months, and that the only reason we wanted to move the stuff up here is because we got extended. Made no sense to reschedule. She then went into the whole well its a year you never know thing.

after back and forth, and after she contradicted herself at least 4 times, it was clear that her desire to "HELP ME" was BS, and that I was going to have to fight to get my deposit back.

I mentioned that and her response was well we win charge backs all the time because of that contract.. Basically daring me to file one. (WHICH IS WILL, just because she is so nice.

Reason for keeping the deposit? They had to use that to set up the movers, that I was told were already in the area when I booked it. That special scam artist Dylan told me we have a truck in the area with some space, so its cheaper for that reason. So one question JESSICA! If you had to use that to set up the move, then why can I use the credit for up to a year genius?

Oh Dylan there is a special word for your type, but I cannot use it here. You got me for now man. I will not soon forget it either.

If you are reading this, and looking at these low life people, DO NOT DO IT. I promise you the 5 star ratings here are paid. Same thing on Yelp. there are either 5 star or 1 star. Why do you think that is?

There are some nice comments on there facebook page as well, where Bill is seen defending there F rating BBB.

If you value your money, read this. A hurricane did not stop them from falling back to the contract you sign. If I canceled just to cancel, that is one thing, and I would not say a word. I didn't cancel. A hurricane interrupted it.

a Natural disaster, not me. So in a time where people are helping people these people have no sense of that at all. Spend your money here, and you probably wont get what you think you will be getting. Just look around the internet. One 1 star rating is an eye opener, lots of them, well that will be on you if you do not head the warnings that are out there.

Move size: 2 Bedroom Home Service cost: $2400